We strive to provide relevance, timeliness, and consistency in all solutions we provide. We regard all our clients and partners as our customers. Due to the high quality of our clean power solutions, there is little maintenance required after completion of works. Servicing required within the first year after completion of works will be at no extra cost. All our Solutions have 1 year warranty. It should be noted that, batteries need to be changed after approximately five years. We will provide the necessary training to the users upon operational acceptance completion of works- just before commissioning.
Customer Service
What to expect
Confidentiality
All information gathered or held regarding the personal or business affairs or our clients will be held on strict confidence. We don’t allow employees to touch, handle unauthorized matters or visit unauthorized areas of work premises.
Handling complaints
We seek fair, just and prompt complaints resolutions. A formal appeal process is in place for any disputes regarding our services.
Clients Satisfaction
Client’s satisfaction is the source of our existence. We will exceed customer expectations through continuous improvement of our clean power solutions. Although our employees have acquired a lot of experience over the years, we continuously strive to find and test new power solutions, which suit local conditions with the best combination of product effectiveness, sensible allocation of resources and minimum or zero running cost.
Integrity
We are just and honest in the way we do our business. We continuously keep our promises. We will conduct ourselves in accordance with established code of ethics.
Management Policies
Quality policy
We are committed to achieving quality in our products and services to meet the customer`s requirements on time and at optimum cost.
It is our aim to give our customers the confidence in our products and services provisions. We are committed to the highest safety levels for our employees, equipment, materials and for all our services and work.
Employment integrity
We ensure that all employees have the highest level of integrity. Our selection of most suitable candidates is based on genuine qualifications and experience.
Diversity
The diversity of our people is the source of our strength. The different background culture, languages and ideas help us maintain a competitive edge through innovation.
Occupational Health and Safety Policy
We are committed to protecting the health and safety of our employees and others potentially affected by our services.